We are committed to bringing customer satisfaction when using Where is the warranty address?. Our return policy is designed to ensure your maximum benefit when encountering unexpected issues with devices or services.

Return Conditions

  • Exchange product within 5 days from the date of receipt, if the product has technical defects, damage due to manufacturer errors, or does not match the description.

  • The product must be intact, unused, and undamaged by the customer (broken, scratched, missing accessories).

  • Purchase invoice or order code is a mandatory requirement for exchanges and returns.

Return Process

  1. Contact to request return:
    Customers need to contact us via Hhotline 0386.002.002 or 0974.051.444, or emailto notify about the product return request.

  2. Confirm information and check:
    After receiving the request from the customer, we will verify the product condition and order information.

    • If the product has technical defects, we will proceed with inspection and repair.

    • If the product is damaged during shipping or is the wrong product, we will proceed to exchange for a new product.

  3. Pack and return the product:
    If the return request is accepted, please kindly return the product to our address, ensuring the product is carefully packed.

    1. Hanoi Address: No. 368 Lang Street, Thinh Quang Ward, Dong Da District
    2. Ho Chi Minh City Address: No. 194 Cong Hoa Street, Ward 12, Tan Binh District

  4. Process return request:
    After receiving the returned product, we will process the request within3-5 business days. You will receive a new product or a refund (if the product cannot be replaced).

Cases Not Eligible for Return

We do not accept returns in the following cases:

  • The product has beenused, damaged due to user error, dropped, water damaged, or unauthorized tampered with.

  • The product is past the return period (exceeding5 daysfrom the date of receipt).

  • Missinginvoice or order code.

  • Product is no longer in its original condition, includingwarranty seal torn, missing accessories.